Sea Otter Australia 2026 Accommodation Terms & Conditions:

• Locations: NRMA Batemans Bay Holiday Resort & Broulee Holiday Park
• Festival Dates: 23 October – 25 October 2026
• Official Booking Window: 19 October – 27 October 202

1. General Booking & Minimum Stay

• Official Booking Channel: All bookings must be made via Rocky Trail Entertainment Pty Ltd, the Licensee of Sea Otter Australia.
• Stay Period: The booking window is available from Monday 19 October to Tuesday 27 October 2026.
• Minimum Stay: Batemans Bay Park requires a mandatory minimum stay period from Friday 23 October to Monday 26 October 2026. Broulee Holiday Park requires a mandatory minimum stay period from Friday 23 October to Sunday 25 October 2026.
• Confirmation: Your booking is confirmed only once full payment is received.
• Event Schedule: Any potential changes to the Sea Otter Australia Festival schedule do not entitle you to changes or cancellations to your accommodation booking.

2. Check-In, Check-Out & Vehicle Access

• Standard Times: Check-in is 3:00 PM | Check-out is 10:00 AM.
• Arrival: You must report to the Reception/Office and sign in. You will be provided with a site map, park rules, and emergency evacuation details.
• Late Arrivals: For arrivals outside of office hours, guests must contact the NRMA Park directly to arrange after-hours key collection.
• Parking: Each site/cabin is permitted one (1) car.
• Additional Vehicles: Additional vehicle access may be available during the festival dates. Please see the onsite reception team upon arrival to discuss availability and parking.

3. Cancellation Policy & Consumer Guarantees

We understand that unforeseen circumstances may arise. If you need to cancel your booking, please notify us in writing via email to jo@seaotter.au.

Cancellation Fee Schedule

Notice Provided	Cancellation Fee
More than 180 days prior	20% of total booking value
180 – 90 days prior	50% of total booking value
90 – 30 days prior	80% of total booking value
Within 30 days	100% of total booking value (No Refund)

• No-Show/Early Departure: No refunds or credits given for no-shows or early departures.
• Consumer Guarantees: Nothing in this policy modifies, excludes, or restricts your statutory rights under the Australian Consumer Law, including the right to services of acceptable quality and provided with due care and skill.

4. Cleaning, Damage & Waste

• Waste Management: Each site is responsible for the removal of general and recyclable rubbish to the allocated receptacles in each area. All waste is to be disposed of via the skip bins provided. Please ensure the site remains clear of rubbish.
• Cleaning Fees: If a property is left untidy or damaged, the Host reserves the right to charge a cleaning or repair fee (as determined by the Host acting reasonably).
• Damage to Property: Guests will be required to pay for any damage to NRMA local management, facilities, or amenities. Failure to comply may result in immediate eviction from the venue without a refund.

5. Site Facilities & Utilities

• Amenities: Toilets and showers are located within 200m of sites and cleaned daily. Children must be accompanied and supervised by an adult at all times.
• Potable Water: Drinking water points are located throughout the venue.
• Grey Water: Grey water (from sinks/showers) must not be released onto any surface area. It must be collected and disposed of at the grease trap located at the dump point. A contractor will be engaged to monitor grey water and dump points.
• Power: Guests must bring their own tagged and tested power cords.
• Lighting: Appropriate lighting will illuminate amenities during nightfall, positioned to reduce light spill.
• Fire Safety: All caravans and motor homes are required to be fitted with operational fire alarms.

6. Liability & Indemnity

By making a booking, you agree to release Sea Otter Australia from any loss, damage, or injury you suffer and indemnify us against any loss, damage, or injury your party suffers.

In these terms and conditions, ‘loss, damage or injury’ means any damage, loss, liability, cost, expense, harm, death, or injury. This includes, but is not limited to, personal items, vehicles, caravans, and bicycles. Guests are encouraged to lock all accommodation and vehicles securely at all times.

7. Site Map & Enquiries

Please refer to the site map for the location of facilities, amenities, and the specific areas allocated for cabins, caravans, motor homes, and tents.

Enquiries: Please direct all accommodation enquiries to jo@seaotter.au.