FAQ’s

Frequently Asked Questions

When is the festival and my stay?

The Sea Otter Australia Festival runs from 23–25 October 2026. However, our booking window is extended from Monday 19 Oct to Tuesday 27 Oct for those wishing to explore more of the Eurobodalla region.

What is the minimum stay period?

To accommodate the festival schedule, the following minimum stay periods apply:

• NRMA Batemans Bay Holiday Resort: A minimum 3-night stay is required from Friday, 23 October to Monday, 26 October 2026.

How do I handle late arrivals?

Check-in is at 3:00 PM. If you are arriving after office hours, you must contact the NRMA Park directly (the specific park on your booking) to arrange for after-hours key or site access collection.

Can I bring an extra car?

Each booking includes one (1) car per site. Additional vehicle access may be available during the festival—please check with the onsite reception team upon arrival regarding availability and designated parking areas.

What are the bike rules in the park?

We love bikes! However, a 10km/h speed limit applies to all wheeled objects. Helmets must be worn at all times. Please do not ride near amenities blocks or the park entrance.

Can I Bring My Pet?

There are specific pet friendly accommodation options, click here to view whats available

Please note that Council does not allow dogs within the Sea Otter Australia Festival grounds.

How many people are included with my booking

There is a maximum capacity for all accommodation options stated. Your booking fee includes up to that maximum number of persons. If you require additional people you will be required to book additional space.

For example a standard powered site includes up to 6 people. If you have more than 6 people you will need to book an additional site allowing you a maximum of up to 12 people.

Is The Park Secure

NRMA Batemans Bay Holiday Resort provides a secure environment with active CCTV surveillance throughtout the property. While staff work to ensure safety, guests are advised to take precautions by securing all valuable items, especially when left outside in tents, caravans, or cabins during the day and overnight. 

NRMA Parks & Sea Otter Australia accepts no responsibility for any loss or damage to personal property.

How do I access my booking information and account details?

Managing your stay at Sea Otter Australia is easy! Once you have made a booking, an account is automatically created for you. To view your history, check payment statuses, or update your guest details, follow these steps:

1. Visit the Member Portal: Go directly to your booking dashboard here:👉 https://bookings.seaotter.au/my-account/bookings/
2. Log In: Use the email address you used during your booking. If you haven’t set a password yet, click the “Lost your password?” link on that page to create one.
3. View Bookings: Once logged in, click on the “Bookings” tab. You will see a list of all current and past reservations.

I need to cancel my booking, can I get a refund?

Please see our booking terms and conditions page for full details and email contact.